Contact & Complaints

This page explains how to contact Aetheria Media Holdings S.r.l. and how we handle complaints relating to the "England vs Norway" conditional promotional giveaway.

1. Who We Are

1.1. The Promoter and data controller is Aetheria Media Holdings S.r.l., Via S. Raffaele 1, 20121 Milano (MI), Italy.

2. How to Contact Us

2.1. General enquiries, privacy requests, accessibility feedback, and complaints may be submitted through the contact and data-request facilities on this website. Please include enough detail for us to identify your entry (for example, your entry reference and the email used to enter) without sending sensitive documents unless we request them securely.

3. Complaints Handling

3.1. We aim to acknowledge complaints promptly and to respond within the period required by applicable law. We will investigate fairly and keep you informed of the outcome.

4. Escalation

4.1. If you are not satisfied with our response, you may be entitled to refer your complaint to a relevant consumer-protection or data-protection authority in your jurisdiction. Referring a complaint does not remove your other legal rights.

5. Fraud and Security Reports

5.1. To report suspected fraud, impersonation, or a security vulnerability, please use the contact facility and mark it urgent.