Arbitration & Disputes

This notice explains how disputes relating to the "England vs Norway" conditional promotional giveaway (the "Promotion") operated by Aetheria Media Holdings S.r.l. ("we", "us", "our") are resolved. We encourage amicable resolution wherever possible.

1. Governing Law

1.1. The Promotion and these notices are governed by the laws of the jurisdiction in which the Promoter is established, without prejudice to any mandatory consumer-protection rights you have under the law of your country of residence.

1.2. The governing law clause applies to the fullest extent permitted by law and does not override any mandatory consumer right that cannot be contractually excluded.

1.3. If there is a conflict between the governing law clause and a mandatory provision of your local law, the mandatory local law prevails to the extent of the conflict.

2. Good-Faith Resolution First

2.1. Before commencing any formal proceedings, you agree to contact us and attempt in good faith to resolve the dispute informally. Many issues can be resolved quickly through the Contact & Complaints process.

2.2. You should provide sufficient details to allow us to investigate, including your entry reference if relevant, the nature of the dispute, and any supporting documentation.

2.3. We will use reasonable efforts to respond to your dispute within the timeframe required by applicable law or, where no timeframe is prescribed, within a reasonable period.

3. Arbitration

3.1. Where permitted by applicable law and agreed by both parties, disputes that cannot be resolved informally may be referred to binding arbitration on an individual basis, conducted under recognised arbitration rules and in a mutually convenient language.

3.2. The seat, language, and procedural rules of arbitration shall be determined by agreement of the parties or, failing agreement, by the applicable arbitration rules, subject to applicable mandatory law.

3.3. Arbitration is voluntary and does not prevent you from exercising any mandatory consumer right, including the right to bring proceedings in the courts of your country of residence.

4. No Class or Representative Actions (Where Permitted)

4.1. To the extent permitted by law, disputes will be resolved on an individual basis and not as part of a class, collective, representative, or consolidated action.

4.2. You agree that you will not participate in any class or representative action against us unless required by mandatory law. If a court or arbitrator finds that this provision cannot be enforced in your jurisdiction, the remainder of this notice continues to apply.

5. Your Mandatory Rights

5.1. Nothing in this notice removes or limits your right to:

- bring proceedings in the courts of your country of residence where such a right is guaranteed by mandatory law;

- refer a matter to a competent consumer or data-protection authority;

- seek injunctive or other urgent relief; or

- exercise any other right that cannot be contractually excluded under applicable law.

5.2. We will not seek to enforce any dispute-resolution provision in a way that would deprive you of these mandatory rights.

6. Costs and Jurisdiction

6.1. Each party is responsible for its own costs in connection with informal resolution, unless otherwise agreed.

6.2. The courts or arbitral tribunal with jurisdiction over any dispute will be determined in accordance with applicable law and the provisions of this notice.

7. Changes to This Notice

7.1. We may update this notice from time to time. Material changes will be posted on the website. The version and date at the top of this document indicate the current version.